Last updated: 21 July 2026
Version: 4
Effective date: 21 July 2026
English version for reference only. The Vietnamese version prevails in case of conflict.
1. Scope
This Payment & Refund Policy (“Policy”) applies to purchases of service plans, subscription renewals, wallet top-ups, and other payments on NoraClass operated by Rebo Technology JSC. By making a payment, you confirm that you have read and agree to this Policy and the Terms of Use.
2. Pricing and transaction information
- Plan prices, benefits, and duration are shown on the pricing/checkout page at the time of order;
- Prices may or may not include applicable taxes as stated at checkout;
- We may update pricing over time; price changes do not affect successfully paid periods unless otherwise agreed.
3. Payment methods
NoraClass supports payments via partner gateways (partner payment gateways) and/or wallet balance (if available). Card/bank processing is handled by payment partners; NoraClass does not store full payment-card data.
You must ensure valid payment details and sufficient funds. Failed bank/partner authorizations mean plan benefits are not activated until payment succeeds.
4. Activation and invoices
- After successful payment, the system activates or renews corresponding benefits;
- Transactions are recorded in your account history;
- VAT invoice requests (where applicable) require complete legal-entity information within a reasonable time after the transaction.
5. Wallet balance
- Wallet balance is an internal credit usable for eligible NoraClass products/services;
- It is not a bank deposit, earns no interest, and may only be used within NoraClass as then configured;
- We may refuse or reverse top-ups in cases of fraud, chargebacks, or Terms violations.
6. Auto-renewal
Some plans may support auto-renewal if enabled. You may disable auto-renewal before the next billing cycle via account settings. Failed auto-renewal may suspend benefits until payment succeeds.
7. Refund policy
7.1. General rule
Because digital services are typically delivered immediately after payment (access activation), successful payments are generally non-refundable, except under Section 7.2 or where mandatory by law.
7.2. Cases that may be considered for refund
- Duplicate charges due to a verified system error;
- Benefits not activated after successful payment due to an issue on NoraClass’s side that we cannot reasonably remedy;
- Service canceled by NoraClass before corresponding benefits are used, except cancellations caused by User violations;
- Other cases at our goodwill discretion or as required by law/authorities.
7.3. Non-refundable cases
- Benefits already activated and used (paid content access, AI quota usage, authoring-tool / class-management plan features, etc.);
- Change of mind after successful payment;
- Account locked/restricted due to Terms violations;
- Wrong plan selected by the User after benefits were delivered;
- Wallet balance partially or fully spent.
8. Support / refund request process
- Email contact@noraclass.com within seven (7) days of the transaction, with order code, account email, payment proof, and issue description;
- We verify and respond within a reasonable time (typically 5–10 business days);
- If approved, refunds are made via an appropriate method (original payment channel or equivalent supported by the partner). Bank timing depends on the bank/payment partner.
9. School / partner LMS packages
For B2B contracts (schools, distributors), payment, invoicing, renewal, and refund terms may be set in the signed contract/quote. If a conflict exists, the B2B contract prevails for that contract’s scope.
10. Fraud prevention
We may withhold benefits, reverse transactions, or lock accounts upon signs of payment fraud, unauthorized card use, promotion abuse, or billing-system manipulation.
11. Contact
Email: contact@noraclass.com
Phone: +84 935 602 880
Website: https://noraclass.com
